Returns and Order Cancellations
Standard, non-customized RAD products purchased from RAD may be returned for credit less a 15% restocking fee based on the prevailing product list price (MSRP), provided that the Return Merchandise Authorization (RMA) request is received by RAD within six(6) months of ship date. Additional conditions:
- The product must be in NEW condition: unopened box with original packaging and all original contents intact (including accessories).
- Returns will not be accepted if upon examination of the product, it is determined by RAD that the unit is not in original condition or was subjected to misuse, neglect, alteration or unauthorized testing.
- Returned products must be received by RAD within two weeks of RMA approval.
This Return Policy does not apply to Airmux, special part numbers, or discontinued products - all of which are non-returnable. For NON RAD-manufactured and NON RAD-labeled products, return policies may vary. You must contact our Customer Service Department at 817-605-3117 to request special approval.
Order Cancellation Policy
Any RAD equipment order that has not already shipped may be cancelled by the customer without penalty provided that the cancellation is received within seven (7) business days of P.O. receipt. Beyond seven (7) business days, a 15% cancellation fee will be applied. Note: Cancellations for customized products, discontinued products or products with obsolete components will not be accepted. For NON RAD-manufactured and NON RAD-labeled products, cancellation policies may vary. You must contact our Customer Service Department at 817-605-3117 to request special approval.
Orders ready for shipment may be delayed at the customer's request for up to thirty (30) days beyond the original planned shipment date. If after thirty days, the customer is still unwilling to take delivery, the order will be cancelled, the item(s) will be returned to stock, and a 15% cancellation fee will be applied.