Return Policy
Standard, non-customized RAD products purchased from RAD may be returned for credit less a 15% restocking fee based on the prevailing product list price (MSRP), provided that the Return Merchandise Authorization (RMA) request is received by RAD within six(6) months of ship date. Additional conditions:
The product must be in NEW condition: unopened box with original packaging and all original contents intact (including accessories).
Returns will not be accepted if upon examination of the product, it is determined by RAD that the unit is not in original condition or was subjected to misuse, neglect, alteration or unauthorized testing.
Returned products must be received by RAD within two weeks of RMA approval.
Order Cancellation Policy
Delayed Shipments